7 Ways Cambrian Fuel Card Services is Different
Cambrian Fuel Card Services have been in the industry for over 40 years. The key to our longevity is that we take the time to understand our customers individual needs and put systems in place that aim to give our customers the level of service that they deserve.
We have become one of the longest-serving family-run fuel card providers in the UK based on our principle of treating customers the way we want to be treated. Our commitment to providing the best customer experience is bespoke, reactive and proactive.
So what sets us apart and makes Cambrian Fuel Card Services different to our competitors in the fuel card industry?
Reactive
Our UK based call centre is manned by highly-trained, experienced industry professionals who can respond quickly to customer requests. Almost all of our customer inquiries are dealt with within fifteen minutes.
When you sign up with us, you are assigned a dedicated customer account manager who will be your first point of contact through the onboarding service and during your time with us.
Another key aspect is our independent status, which gives us two distinct advantages:
We are agents for five different fuel card providers and can offer potential customers the best cards for them based on price and local network coverage. If a customer is concerned about the capabilities of their current card, they can easily switch to another card in our portfolio by another brand.
We work alongside you to make a flexible and bespoke plan that is right for you and your business.
Proactive
We are constantly looking at and investing in technological solutions to enable our customers make the best use of their fuel cards. These include:
- An 24/7 Online Customer Account Portal
- Fuel Station Locator Mobile App
Online Accounts Portal
You can access your fuel card easily and at any time. We’ve worked with developers to give our customers 24-hour access to their invoices, history statements, transaction enquiries and card details.
You can also order new cards and stop card requests through the portal, and extract a list of transactions in CSV format to keep track of how your cards are being used.
Our customers can access their accounts in non-business hours and can make timely and effective decisions for their business. This service offers our customers a high level of transparency, and allows them to see where and when their drivers are using the cards.
Fuel Station Locator Mobile App
Our free mobile app is designed to be easily accessible and to make drivers lives easier by helping them find the nearest site to them in their card network. The app identifies where they are in the UK and shows them the closest site and the route to get there.
It also has information about the individual cards and what you can purchase with them at each forecourt. It can help your fleet manager plan journey activity.
Communications
As well as being one of our main marketing tools, our website contains network updates, relevant industry news, videos, infographics and a regularly updated Fuel Station Locator. These are all aimed at keeping our customers informed with the latest developments.
Transparency
One of the biggest differences between Cambrian Fuel Card Services and our competitors is that we don’t pass on hidden costs to our customers.
We have:
- No set up fees
- No transaction fees
- No card fees
- No network fees
- No minimum spend fees
The only cost we pass onto our customer is a 75p non-usage charge if a card is not used in a month, which is negligible if you are using your card regularly.
Our Terms
Our payment terms are designed to make our customer’s bills more palatable and help with cash flow. We invoice weekly and take payments twice monthly.
Our History
Cambrian Fuel Card Services Ltd was founded in 1976. The company was originally a fuel distributor and now specialises in fuel cards. We have gained the status as one of Shell’s platinum Agents and are one of Texaco’s super 12 agents.
Useful links:
To find out more about our fuel cards click here – https://www.cambriancards.com/fuel-cards
To learn more about our telematics devices click here – https://www.cambriancards.com/telematics