How Can Cambrian Help My Managed IT Service Provider Business? – Video
If you’re a managed IT provider, you’ll likely be looking after a range of clients with different needs across a range of sites.
Supporting customer’s needs takes lots of forms from simple technical support to large infrastructure projects that need multiple members of staff from different disciplines.
Many managed IT providers also have project planners, software trainers, systems architects, electricians, and account managers who provide onsite support.
What Issues Are Facing Managed IT Service Providers?
Service Level Agreements
Service level agreements define the timescales in which cases are agreed to be resolved.
It sets the level of customer expectation and enables vendors and customers to create metrics that measure the effectiveness of the service provided.
Service level agreements hold providers to account and not meeting them has knock-on effects for the businesses of the end-users.
This also has implications for customer retention.
Support Models
Some companies have a dedicated team that is constantly out of the office making scheduled customer visits.
Team members will receive in advance their issues log numbers and destinations.
Staff either use their vehicles or are supplied one by the company.
The efficacy of this provision is vital.
Winning Work
An essential business function is tendering for new business
Managed IT service providers have to remain competitive.
Whether it’s a quote for support or installation of a new server, providing a fair price that benefits both customer and company is preferable.
To achieve this, finding small niches where operating costs can be reduced all help.
How Can Cambrian Help?
Fuel Cards
Fuel cards are an essential business utility and are ideal for companies that deliver any kind of mobile service.
Employees
For employees, they remove the need for them to meticulously collect receipts or fill in expense forms.
They also put less financial pressure on employees who have to wait a month to be reimbursed.
Many fuel cards offer the opportunity for drivers to collect loyalty reward points.
Businesses
Fuel cards offer businesses fuel at a fixed weekly rate.
They also offer favourable credit terms. The combination of these two facets offers businesses greater scope to plan fleet activity more efficiently and gives them greater cash flow.
In addition, fuel cards increase productivity as they allow staff to concentrate fully on their jobs.
Telematics
To complement our fuel cards, we also offer a range of telematics devices.
Telematics devices ensure the safety of a driver and expensive assets.
Vehicle tracking systems relay in real-time how and where a vehicle is being driven.
They encourage higher driving standards and reduce vehicle accident rates.
Many of our devices offer the end-user a facility whereby they can check the location of their service person and see an estimated time of arrival.
Useful Links
To learn more about our Fuel Cards click here – https://www.cambriancards.com/fuel-cards/
To find our more about our range of telematics devices click here – https://www.cambriancards.com/telematics/
How Can Cambrian Help My Managed IT Service Provider Business? – Video
