Cambrian Fuel Card Services has been in the industry for over 40 years.
The key to our longevity is understanding our customer’s needs and putting systems and practices in place that aim to give our customers a level of service that they deserve.
We have become one of the longest-serving family-run fuel card providers in the UK based on the principle of treating our customers the way we want to be treated.
Our commitment to providing the best customer experience is both reactive and proactive.
Reactive
Our UK based call centre is manned by high-trained and experienced industry professionals who are dedicated to responding quickly to customer requests. Nearly all of our customer inquiries are dealt with within fifteen minutes.
When you sign up to using our cards, you are assigned a dedicated customer account manager who will be your first point of contact from your onboarding and through the life of your cards.
Another key aspect is our independent status, this gives us two distinct advantages:
- As we are agents for five different fuel card providers, we offer our potential customers the best cards for them based on price and local network coverage
- If a customer is concerned about the capabilities of their current card, they can easily switch to another card in our portfolio by another brand
Proactive
In the past twelve months, we have substantially invested in technological solutions to enable our customers to make the best use their fuel cards. These include:
- online customer account portal
- fuel station locator mobile app
Online Accounts Portal
You can now access your fuel card account easily and at any time. We’ve worked with developers to give our customers 24-hour access to:
- Copy invoices
- History statements
- Transaction enquiries
- View Card details
- Order new cards
- Stop card requests
- Extract transactions in CSV format
Our customers can access their accounts in non-business hours and can make more timely and effective decisions for their businesses. This service offers our customers a high level of transparency allowing them to see where and when their drivers are using their cards.
Fuel Station Locator Mobile App
Our free mobile is designed to be easy to use and to make drivers life easier by helping them find the nearest site to them in their card network. The App identifies where they are in the UK and shows them the closest site and how to get there. It also has useful information about the cards and what you can purchase with them. It also helps fleet managers plan journey activity.
Communications
As well as being one of our main marketing tools, our website contains network updates, relevant industry news, infographics, videos and a regularly updated Fuel Station Locator. All aimed at keeping our customers informed with the latest developments.
Our Fees
One of the biggest differences between Cambrian and their competitors is that we don’t pass on hidden costs to our customers.
We have no:
- set up fees
- transaction fees
- card fees
- network fees
- minimum spend
The only cost we pass on to our customer is a 75p non-usage charge if a card is not used in a month which is negligible if you’re using the card regularly.
Our Terms
Our payment terms are designed to make our customer’s bills more palatable and help with cash flow. We invoice weekly and take payments twice monthly.
Our History
Cambrian Fuel Card Services Ltd was founded in 1976. The company was originally in fuel distributor and we now specialise in fuel cards. We have become one of Shell’s Platinum Agents and are one of Texaco’s Super 12 Agents. Our adherence to high standards of operation has acquired an ISO 9001 certification.
So, what’s different about Cambrian Fuel Card Services? The answer is a lot!
If you want to find out more about how our services can improve your business, go to www.cambriancards.com or give us a call on 0800 612 6132.
